Wilbur Chocolate Retail Shipping Return Policy

Updated January 16, 2026 (v006)

Wilbur Chocolate Retail does its best to offer our corporate gift giving customers, online customers, and call center customers the service they need for us to successfully process and ship gifts of the highest quality to you and/or your recipients.

For our Corporate order customers:

Wilbur Chocolate will provide to you, upon request, our electronic Corporate order data form. It is your responsibility to provide accurate data to Wilbur Chocolate.
Validated address information is required when submitting your client list to our team for processing.We do not validate your supplied customer data.  (see return policy below as it also relates to your orders) 

Online and call center customers:

It is the customers responsibility to provide Wilbur Chocolate with Valid ship to information when placing orders either through our website @ wilburbuds.com or by calling our toll-free number 1-888-294-5287 and speaking with a customer service agent.

Wilbur Chocolate Retail applies the following policy to product returns due to an invalid address:

Shipping charges will not be refunded as a result of any product(s) returned due to an invalid address or a refused delivery. The customer will be notified by Wilbur Chocolate Retail customer service and offered to reship the undamaged product(s) to a valid ship to address provided by the customer. Shipping charges will apply. 
If the customer chooses not to reship the product(s), or does not respond to Wilbur Chocolate Retail communication within 10 business days, the item(s) will be discarded without refund.
If the product(s) are returned to us damaged, Wilbur Chocolate will offer to replace the damaged product(s) at a 10% discount.  Shipping charges will apply.