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Shipping, State Sales Tax & Return Policy Information
Shipping & Handling
- Our normal order processing time is one to three business days. From November 28th through January 1st, our order processing time could be five or more business days.
- Orders placed after 3:00 pm (EST) may/will be processed on the next business day.
- Business day for processing orders are Monday through Friday excluding US holidays.
- Wilbur® Chocolate ships all packages via FedEx®. FedEx® will not deliver to P.O. or APO Boxes.
- Each Ship To address requires separate shipping charges. The shipper is responsible for paying all associated actual shipping charges.
Standard Shipping
- Packages will be sent FedEx Ground® or FedEx Home Delivery®
- FedEx Ground® option should only be used for shipments delivering to a commercial/business address. FedEx Ground® shipments will deliver between Monday and Friday. Saturday & Sunday are not included in the transit time.
- FedEx Home Delivery® option should only be used for shipments delivering to a residential address. FedEx Home Delivery® shipments will deliver between Tuesday and Saturday. Sunday & Monday are not included in the transit time.
- Refer to Shipping Table for Standard Delivery Charge.
- Gel ice packs are available for an additional $5.00 (estimated effectiveness 24 hours). Check the box on the order form for each order you wish to ship with gel ice packs.
Shipping & Handling Charges
Shipping & Handling
Calculate merchandise total to determine delivery charges.
Shipments to Canada require a shipping quote or will be calculated during your online checkout. |
Merchandise Total |
Add |
Merchandise Total |
Add |
$0 - $9.99 |
$7.00 |
$250 - $499.99 |
$26.00 |
$10 - $19.99 |
$8.00 |
$500 - $699.99 |
$50.50 |
$20 - $34.99 |
$9.00 |
$700 - $899.99 |
$75.50 |
$35 - $49.99 |
$11.00 |
$900 - $1,199.99 |
$95.50 |
$50 - $74.99 |
$13.00 |
$1,200 - $1,499.99 |
$120.50 |
| $75 - $89.99 |
$16.00 |
$1,500 - $1,999.99 |
$150.50 |
| $90 - $119.99 |
$18.00 |
$2,000 - $2,499.99 |
$195.50 |
| $120 - $249.99 |
$21.00 |
$2,500.00 - $3,000.00 |
$250.50 |
FedEx Express® Delivery
- Priority Overnight® (Add $25.00 to Standard Delivery Charge.) Priority Overnight® shipments will deliver between Monday and Friday. Saturday & Sunday are not included in the transit time.
- 2nd Day Air® (Add $20.00 to Standard Delivery Charge.) 2nd Day Air® shipments will deliver between Monday and Friday. Saturday & Sunday are not included in the transit time.
- 3rd Day Express Saver® (Add $15.00 to Standard Delivery Charge.) 3rd Day Express Saver® shipments will deliver between Monday and Friday. Saturday & Sunday are not included in the transit time.
Alaska and Hawaii Deliveries
- Alaska and Hawaii deliveries are always shipped FedEx Priority Overnight®
- An additional $32.00 must be added to Standard Delivery Charge.
Canada Deliveries
- Shipments to Canada require a shipping quote. Call 1.888.2WILBUR.
Time In-Transit Map
Warm Weather Shipping
- Our Special Packaging Option is suggested for orders shipped during warmer weather (75 degrees or warmer). This includes FedEx Priority Overnight® delivery (within the contiguous U.S.), one (reusable) gel ice pack, and our guarantee that your order arrives unmelted. (An additional $15.00 per shipping container should be added to Standard Delivery Charge to cover the Overnight® Air delivery charges and special packaging. Refer to Standard Delivery Charge listed above.) To select our Special Packaging Option, check the box in the Ship To column on the order form for each order you wish to ship with this option.
- By not selecting the Special Packaging Option, you waive this option, and deliveries cannot be guaranteed.
- During the summer and warm months, we do not ship on Fridays.
Request a Catalog
To receive our annual full-color mail-order catalog, please fill out the information below. By including your e-mail address, you may receive product announcements and special offers via e-mail. Thanks for visiting Wilbur®.
Can't wait for your catalog to arrive in the mail? Download now.
Forms can be submitted via fax (717.626.3256) , or by mail.
We do not share your personal information with third parties.
Disclaimer
Customer agrees that he/she is responsible for all shipping charges associated with the purchase of products hereunder, including without limitation any applicable address correction charge assessed by any shipper due to an incorrect delivery address (currently $11.00 by FedEx Express® or $10.00 by FedEx Ground®) and any remote area surcharges that occur (currently $2.30 by FedEx®). The sender authorizes Wilbur® Chocolate to charge customer's credit card for an amount equal to such shipping fees and any address correction charges or remote area surcharges, and/or any additional fees (including customs/tariffs), and agrees that Wilbur® Chocolate may do so without notice to sender.
State Sales Tax
Taxable Conditions
Tax rates are subject to change. |
State |
Sales Tax |
County/City Tax |
Include sales tax for gift items and shipping and handling charges. |
Connecticut (CT) |
6.35% |
0% |
*State sales tax should be applied to all gift items, all candies and chocolates, and shipping and handling charges. |
*Florida (FL) |
6% |
0–1.5% |
*State sales tax should be applied to all gift items, all candies and chocolates, and shipping and handling charges. |
*Minnesota (MN) |
6.875% |
0–1% |
*State sales tax should be applied to all gift items, all candies and chocolates, and shipping and handling charges. |
*New York (NY) |
4% |
3–4.875% |
Include sales tax for gift items and shipping and handling charges. |
Pennsylvania (PA) |
6% |
0–2% |
Include sales tax for gift items and shipping and handling charges. |
Washington (WA) |
6.5% |
.5–3% |
*State sales tax should be applied to all gift items, all candies and chocolates, and shipping and handling charges. |
*Wisconsin (WI) |
5% |
0 - .6% |
Return Policy
The Wilbur Chocolate Store and Webstore is committed to providing safe, quality products for our customers.
Food, Cosmetics, Bath & Body Products
Apart from the one exception noted below, we will not accept any product returns. We will not offer a refund for any food, cosmetics, or bath and body products after the products leave our retail store or have been shipped.
We will process an exchange for these types of items if there is an identified food safety or quality concern with the purchased product. The exchange can be for the same product, provided we have availability of the product, or for a different product of equal value.
Other Products
All other items may be returned within 30 days of purchase with the original receipt for a product exchange, or a cash refund/credit card credit (based on the original payment type). The customer will be responsible for all shipping costs associated with the return.
For questions or inquiries regarding this policy, please ask for a location manager or call us at 888-294-5287 and ask to speak with a Wilbur Retail Manager.
Thank you!
View Our Return Policy
Shipping and State Sales Tax Information
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